FAQs about Seawings seaplane tours

Posted by Seawings team on Jul 19, 2017 9:30:00 AM

Thinking about booking a Seawings seaplane tour or have you just booked to fly with us? Here are the top frequently asked questions about Seawings seaplane tours. If you can’t find the answer to any of your questions get in touch with our friendly team.FAQs about seawings tours

Frequently asked questions about Seawings seaplane tours:

1. How long is the seaplane tour experience?
The duration of each seaplane experience varies according to the package selected. For example our signature Seawings Silver tour of Dubai is 45 minutes.

 2. What are the different tour packages?
We have several Seawings seaplane tours and packages. Click here for a full list. We also offer charter flights to 25 locations across the UAE and Oman.

3. How can I book tours or flights?
Use our online reservation system to search and book for available flights, contact our reservations team on +971 4 807 0708 or email reservations@seawings.ae 

4. Where do you fly from?
We have regular flights from:

Jebel Ali Golf & Spa Resort
Dubai Creek Golf & Yacht Club
Yas Marina in Abu Dhabi

 Plus we have an additional 22 landing locations across the United Arab Emirates and Oman.

 5. What days do you fly?
We fly seven days per week year round.

 6. Can I charter a seaplane?
Yes, Seawings charters flights to 25 destinations across the United Arab Emirates and Oman, including water strips and airports. Please contact our reservations team to book a seaplane today.

 7. How high will we fly?
Our seaplanes fly at over 1500 feet above ground.

 8. When do I need to check in for my flight?
Guests must report to our check-in reception 45 minutes prior to departure time. Our receptions are comfortable and relaxing waiting areas, we look forward to welcoming you. Chilled refreshments are provided.

 9. Do I need to carry any documents or ID?
Yes, every guest must present a valid passport at the time of check-in to be able to board the flight. Seawings reserves the right to deny boarding of guests in the absence of valid identification. We accept Emirates ID for GCC residents.

 10. What is the minimum age for children?
There is no minimum age for Children, however they must be accompanied by an adult guest. A maximum of three children per adult guest is allowed, with a maximum of four children per flight.

 11. What is the child fare?
Children under 2 years old fly free. Children from 2 - 11 years old enjoy a discounted fare. Guests from the age of 12 years upwards are considered as adults and qualify for adult fare.

 12. What is the recommended dress for a seaplane flight?
Guests are advised to wear light comfortable clothing. For ease of boarding high heels, flip flops and open-toed sandals are not recommended for Seawings seaplane tours.

 13. Do you provide transportation/transfers to the flight?
Transfer services can be arranged by Seawings for an additional cost depending on the request.

 14. What are the safety measures taken by Seawings?
We are committed to the safety of our guests. We follow strict safety guidelines and our pilots are highly experienced. Our staff bring an unrivalled level of expertise and knowledge to enable you to sit back and enjoy the Seawings experience. All guests receive a full safety briefing before boarding.

 15. What happens if my flight gets cancelled?
For the safety of our guests, Seawings reserves the right to cancel flights due to bad weather conditions. In the event of cancellation, guests will be informed using the contact details supplied. Guests can choose to either reschedule their flight or claim a full refund for their booking.

Seawings cannot be responsible for any additional expenses incurred as a result of weather delays or cancellations. Seawings has a 100% no-show charge for guests who do not show up for their flights.

 16. What if I want to cancel or change my flight?

For Seawings Gold (Private Charter):
Cancellation more than 5 days prior to the tour will receive 100% refund
Cancellation between 72 hours to 5 days prior to the tour will receive 50% refund
Cancellation within 72 hours will receive no refund

 For all other experiences:
Cancellations more than 72 hours prior to the tour will receive 100% refund
Cancellation between 48 to 72 hours prior to the tour will receive 50% refund
Cancellation within 48 hours will receive no refund

Rebooking will be subject to seat availability at that time.

 17. Are pregnant women allowed to fly?
Pregnant women under 32 weeks can fly on Seawings tours.

 18. Can I bring food or drink on the flight?
No outside food or drink is allowed on the flight, we will supply you with a chilled bottle of water. For special occasions we have several options for making your experience unforgettable. Talk to our team to find out what we can do for you.

 19. Are animals allowed on Seawings flights?
No animals are allowed on Seawings seaplane tours.

 20. Are there lockers available for guests to store belongings?
No, however if you are bringing large items that require storage please let our reservations team know at the time of booking and we will endeavour to make arrangements for you.

 If you have further questions about our Seawings seaplane tours please contact us.

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